We make GOLD
affordable and accessible FOR EVERYONE
Already for more than 600,000 people in over 130 countries.
Be there when Karatbars will soon be available to millions of people worldwide!
Gold in the form of physical banknotes or digital at Karatpay
World's first decentralized smartphone with integrated payment system
Provision of Cashgold for everyone
Revolutionary POS software for offline/online stores to accept gold as payment
(responsible for Advertising)
Information provided according to Sec. 5 German Telemedia Act
Karatbars International GmbH
Vaihinger Straße 149A
Contact & Support
EU Support phone number: +49 (0) 711 128 970 00
US/CAN Support phone number: +1 224 829 00 47
Please press 2 for an English, Spanish or French speaking support agent.
Lines open German Support
Monday - Thursday: 9.30am - 12.30pm & 1.30pm - 6pm CET
Friday: 9.30am - 12.30pm & 1.30pm - 4pm CET
Lines open English, Spanish and French Support
Monday - Saturday: 9am - midnight CET
Registering court: Amtsgericht Stuttgart
Registration number: HRB 739615
Managing Director: Harald Seiz
VAT Id number according to Sec. 27 a German Value Added Tax Act:
Information concerning professional indemnity insurance:
Handel und Warenlogistik
Körperschaft des öffentlichen Rechts
Scope of insurance: Germany/Deutschland
Company: Karatbars Korea
Business Reg Number: 395-36-00135
Address: #241,123, Dongil-ro, Seongdong-gu, Seoul
Karatbars offers an online shop or e-commece service for gold and luxury products. Karatbars does not operate any banking transactions and does not provide financial services within the meaning of § 32 KWG (English: banking act). Karatbars does not have any authorization from BaFin for its activities.
Statements about the BaFin by affiliates (including those of commercial nature) are NOT AUTHORIZED and are prohibited by Karatbars. To claim that Karatbars is recommended by BaFin is strictly forbidden. Any violation may result in legal consequences including the termination of an account.
Hosting and programming:
DHS24 GmbH & Co. KG
Telefon: + 49 221 / 177 35 138
E-Mail: info @ dhs24.com
We do not take part in online dispute resolutions at consumer arbitration boards.
Liability for Contents
As service providers, we are liable for own contents of these websites according to Sec. 7, paragraph 1
German Telemedia Act (TMG). However, according to Sec. 8 to 10 German Telemedia Act (TMG),
service providers are not obligated to permanently monitor submitted or stored information or to search for
evidences that indicate illegal activities.
Legal obligations to removing information or to blocking the use of information remain unchallenged. In
this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal
contents will be removed immediately at the time we get knowledge of them.
Liability for Links
Our offer includes links to external third party websites. We have no influence on the contents of those
websites, therefore we cannot guarantee for those contents. Providers or administrators of linked
websites are always responsible for their own contents.
The linked websites had been checked for possible violations of law at the time of the establishment of the
link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents
of linked websites cannot be imposed without reasonable indications that there has been a violation of
law. Illegal links will be removed immediately at the time we get knowledge of them.
Contents and compilations published on these websites by the providers are subject to German copyright
laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright
law require a written permission of the author or originator. Downloads and copies of these websites are
permitted for private use only.
The commercial use of our contents without permission of the originator is prohibited.
Copyright laws of third parties are respected as long as the contents on these websites do not originate
from the provider. Contributions of third parties on this site are indicated as such. However, if you notice
any violations of copyright law, please inform us. Such contents will be removed immediately.
Information on data protection of Karatbars International GmbH
Hello and thank you for your interest in our information. In addition to offering high-quality products and services, your rights to data protection, privacy and informational self-determination are very important to us. You can see our detailed data protection declaration here: Data protection declaration
All Karatbars International GmbH offers are aimed at both private individuals and companies. In consideration of the current European data protection basic regulation we inform you in the following with complete transparency about which data of you we process by your entry on our web page.
Who are we?
Who is responsible for our data protection?
Responsible within the meaning of the Basic Data Protection Regulation, including other data protection laws applicable in the member states of the European Union and other provisions of relevance to data protection law:
If you register on a contact form on our website or participate in an online webinar, we collect data from you. In the following, we would like to inform you in detail about what happens, how and where with which data, in particular:
Data categories and sources
We receive this information from your entries in our website registration form, from the webinar room and from the providers of the tagging pixels used.
The following data will be processed by us (after input/activity):
Information about your consent
If you have given your consent to the processing of your personal data when registering on our website or when registering for the webinar, we will draw your attention to the following:
You can revoke your consent at any time with effect for the future. For this purpose, simply send an informal e-mail to: support @ karatbars.com
Your consent also includes that we may use your data with the remarketing function "Custom Audience" of Facebook Inc. and the remarketing function "Similar Audiences" of Google Inc. This means that your consent includes specifically that your e-mail address is uploaded to the respective provider and compared with their own user data. If your e-mail address is linked to a user account with one of the providers, you may be shown relevant advertising messages or you may be specifically excluded from advertising messages. Both Google and Facebook allow you to determine at any time to what extent you would like to see advertising.
Important information about our information agreement
The information agreement is always concluded when you confirm transactions in which the term "information agreement" is expressly used. You can view the exact content of the information agreement here.
If you have entered into this Information Agreement, we advise you of the following: Under the Information Agreement, we agree to provide you with material information about our products, services and any other subject matter described in the General Information Agreement Terms and Conditions through any conceivable contact channel (mail, SMS, email, messenger, social networks and similar contact channels). There will be no costs for you.
Among other things, we are obliged to deliver the contractual information to social networks and comparable contact channels. To this end, we are obliged, within the context of technical possibilities, to upload your e-mail address into a "Custom Audience" on Facebook or into a "Similar Audience" on Google and, as far as possible, to also deliver information there. You can terminate the information contract at any time, even without stating reasons or observing deadlines. An informal message is sufficient for this purpose:
support @ karatbars.com
Information about our tags
How do we apply tagging technologies?
When a prospective customer logs on to one of our websites using a registration form, he automatically receives a so-called "tag" with the name of the registration or product form used. In addition, we automatically set the tags "e-mail received", "e-mail opened", "e-mail clicked" and "e-mail viewed in browser". In addition, manual tags can be created. For example, contacts can be tagged with "Customer" or - more specifically - with "Product A,B,C purchased" or similar.
Data storage and right to deletion
If you have consented to data storage within the context of a double opt-in procedure, we will store your data until you revoke your consent. This can be done by sending an informal message to support @ karatbars.com. You can also revoke your consent simply by clicking on the unsubscribe link contained in each e-mail.
You have some rights about which we want to inform you with full transparency:
Right to information
You have the right to information about all personal data processed about you as well as to correction or deletion, restriction of processing, objection to processing and data transfer.
Right of appeal
You have the right to file a complaint with the relevant data protection supervisory authority if you do not agree with the processing of your data and you believe that we should not sufficiently respect your rights. As a precaution, we would like to point out that this right may be subject to conditions that we will insist on.
Data transferability / Information
You have the right to receive personal data transmitted to us in an electronic format.
Are your data leaving the European Union or the European Economic Area?
It is possible that we may also transfer your data to external service providers who support us in the following activities: Administration and storage of data, IT support, organization of events (including webinars), setting and evaluation of tags. In any case, we ensure that these external service providers are carefully selected, contractually bound in accordance with data protection regulations and regularly checked. These service providers may also include companies that process your data outside the European Economic Area or are based there. In such cases, we only select companies that process the data at locations for which there is a Commission adequacy decision (Article 45 DSGVO). If this condition is not met, we only commission these service providers if they provide adequate security guarantees (Article 46 DSGVO), for example by agreeing the EU standard contract clauses.
Your Karatbars Team
Data collection on our website
Who is responsible for the data collection on this website?
The data collected on this website are processed by the website operator. The operator's contact details can be found in the website's required legal notice.
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form. Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
Analytics and third-party tools
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Notice concerning the party responsible for this website
The party responsible for processing data on this website is:
Karatbars International GmbH
Vaihinger Straße 149A
Telephone: +49 (0) 711 128 970 00
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
Revocation of your consent to the processing of your data
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered.
A list of data protection officers and their contact details can be found at the following link:
Right to data portability
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Encrypted payments on this website
If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.
Opposition to promotional emails
We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.
Statutory data protection officer
We have appointed a data protection officer for our company.
Riensberger Str. 40B
Telephone: +49 (0) 163 8600740
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
Server log files
The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:
Browser type and browser version
Operating system used
Host name of the accessing computer
Time of the server request
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Registration on this website
You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.
To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.
We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.
Processing of data (customer and contract data)
We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.
Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
Data transmitted when entering into a contract with online shops, retailers, and mail order
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there.
Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link:
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An optout cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.
Outsourced data processing
We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic data collection by Google Analytics
This website uses Google Analytics' demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section "Refusal of data collection".
Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600, Amphitheater Parkway, Mountain View, CA 94043, United States ("Google").
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.
Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.
Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Our website accepts payments via Paydirekt. The provider of this service is Paydirekt GmbH, Hamburger Allee 26-28, 60486 Frankfurt am Main, Germany (hereafter referred to as “Paydirekt”).
When you make payments through Paydirekt, Paydirekt collects various pieces of transaction data and forwards it to the bank you have indicated to Paydirekt. In addition to the data required for the payment, Paydirekt will also collect such data as your shipping address or the items in your shopping cart.
Paydirekt then authenticates the transaction by using the authentication method your bank has set up. The payment is then transferred from your account to ours. Neither we nor third parties have access to your account information.
Your personal information is safe with us! They are encrypted and transmitted to us through SSL128Bit.
Our websites are protected by technical measures against damage, destruction, unauthorized access.
To provide information & Withdrawal:
They receive at any time without giving reasons for free information about your stored data.
You can always place your lock us in correcting the data collected, or deleted.
You can always granted us permission for data collection and use without giving any reason revoked.
Apply this to email@example.com